Live chat increase sales. Live chat engages your customers right at the point when your customer can abandon the shopping expedition. Live chat engages the customers at major drop off points and prevents them to click away from your site by offering them time relevant help.
Don’t let your potential customer bounce off your pages, just offer them live help and be confident that you have secured the sale the first time round.
When the customer is there at your website, he is there basically for some information. He may be finding difficulty in finding any specific product on your site or just require specific details of any products. There are chances also that the customer is just interested in making a comparative study between the products.
If he does not get the information at your website, he will simply become frustrated and click away from your site. But with live chat, the agents all equipped with powerful insights can simply guide you through your online shopping excursion. Here the chat agents can also introduce other products and services to the customer which might suit their interest and requirements and about which the customers are not aware of.
Hence live chat also add products to your shopping cart. With live chat, you get the feel of a real life shop and there are bright chances that you are able to convert a prospect to customer if you go, talk to them and offer help.
Live chat makes the customer feel valued and build trust in your business.
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