Live Chat Agent
  • Why LiveChatAgent.com
  • Frequently Asked Questions
  • Pricing
  • Start now
Posted on July 16, 2022 by lcasite

Benefits of using speech analytics: II

1.Deflates operating expenses:

Speech analytics can help deflate operating expenses by detecting cost savings and ways to avoid spending money while generating incremental revenue. In order to tune a speech analytics application for a specific site, a significant investment in time and resources is required. This highly efficacious technology then filters out and provides cost savings data across the board. This enables the call center owners to avoid counterproductive spending and enhance their reputation among businesses requiring call centers. Moreover, it improves customer experience.

Reduce costs
Golden coins and red arrow Graph falls on white background

2. Reduces customer churn:

Speech analytics can help businesses/ organizations to curb customer churn. The tools engaged in this process can be used to identify the factors responsible for customer churn. It provides an opportunity to all such businesses to make the changes necessary to keep customers coming back. This results in improved quality service which further improves customer experiences and satisfaction, giving customers less of a reason to leave. Also, the more information companies gather about existing and potential customers, the better they can take advantage of general consumer behavior.

Reduces customer churn
Reduces customer churn

3. Improves customer experience:

This amazing software can be used for audio data analysis. This data analysis includes:i)

i) detecting things like emotion and stress in a customer’s voice

ii) the reason for the call

iii) the products mentioned and more

With the help of speech analytics, organizations can quickly identify a customer’s needs, wants and expectations, and work to meet them. These days, more and more call centers are relying on call center speech analytics to enhance customer experience. Organizations depending on call centers to provide their customers with satisfying and fruitful interactions can actually leverage the power of this wonderful technology to take their business elsewhere by discovering inferior agent-customer synergy.

Customer experience
Customer experience

 

 

 

 

 

 

 

Categories24/7 customer support, 24/7 live chat agents, improve customer support, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized Tagscall center, customer experience, customers, data, organizations, speech analytics

Leave a Reply

You must be logged in to post a comment.

Post navigation

Previous PostPrevious Benefits of using speech analytics: I
Next PostNext Call recording and its significance: I
<


Sign up for a 7-day FREE trial and start growing your business.

No credit card required. No obligations. Cancel anytime.
Please enter your first name
Please enter your last name
Please enter your work Phone number
Please enter your work email
Please enter your website URL
About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

PRODUCT
  • Sign Up for a 7-day Free trial
  • All Features
  • Live chat features for you
  • Live chat features for your visitors
  • Reports & Tracking
  • Get A Custom Quote
  • Why Live Chat?
COMPANY
  • Blog
  • Become a Live Chat Reseller
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
Social Links
  • sales@livechatagent.com
  • Facebook
  • Twitter
  • Linkedin
  • Google
© LiveChatAgent. All Rights Reserved.