A knowledge base refers to the technology used to store complex structured and unstructured information used by a computer system. It is a way of sharing, organizing and managing common knowledge which further provides a way of transmitting essential information to the customer. These days, we have a number of knowledge base software that provide a business with more tailored tools for knowledge management:
Bloomfire:
This social knowledge software helps organize knowledge and expertise and make it shareable with the people who need it the most. Bloomfire further enables the companies to give simple access to the sales tools. The system’s Q&A tool acts as a knowledge base and is combined with social tools for sharing information.
Tallium:
Tallium helps facilitate knowledge-sharing, content management, and communication. Team members can use this system to ask questions and also find the people best qualified to answer those questions. Moreover, it includes a multimedia library with document previews, event registration and integrated messaging.
Freshservice:
Freshservice offers multiple features including ticketing system, self-service portal, and knowledge-base. The knowledge base software also provides a mobile-ready experience that enables IT professionals to service user’s requests anytime from anywhere. The system can further be used by IT department of an organization that requires a web-based Help Desk and IT Asset Management solution.
Zendesk:
As a matter of fact, Zendesk is not just a knowledge base software but also a customer portal. It is an easy to use software, tailored according to your customer’s needs. It can enable you to provide a customized support experience to all your customers.
Inmagic Presto:
This knowledge management software makes it easy for a business to connect people with information they need, without any time wastage. Inmagic Presto eliminates problems such as information silos and poorly organized content. Moreover, it combines internal and external information repositories and enables users to add value through features like tagging, liking, commenting and rating.
