Live Chat Agent
  • Why LiveChatAgent.com
  • Frequently Asked Questions
  • Pricing
  • Start now
Posted on June 11, 2025 by lcasite

Ever wondered why customers prefer live chat over any other support?

Today, customers are smarter, more impatient and quick enough in making decisions. One such example is their preference of a live chat support over other support channels.

Now, the question is – Why do customers prefer online chat services over email and phone?

Well, in order to find an answer to this question, you’ll have to read on.

Live chat is faster than email:  

Live chat provides immediate contact with a company in a way that an emailing customer service cannot provide. The immediate feedback keeps the customer from leaving the site due to frustration resulting from late responses. With live chat, there is no waiting for someone to respond to your email. Once you engage in live chat conversations, you get responses within seconds. Also, your problem is solved within a single conversation.

Provides a higher level of comfort:

There are a lot of customers who just don’t like to talk on the phone. They would do anything possible to avoid picking up the phone and speaking to a live person. Live chat gives them the option to get real-time help without hesitation. Moreover, live chat avoids the potentially embarrassing situation where either party’s accent is almost impossible to understand over the phone.

Customers can multitask as there is less pressure: 

Live chat enables the customer to continue doing whatever they are doing besides receiving personal customer service. The conversation is entirely oriented around the customer’s requirements and queries. Once your queries are resolved, there is no further obligation to continue the conversation.

Live chats are more knowledgeable: 

You are free to ask whatever you may want to know. The nature of the medium means that the answers you get will be precise and easily understandable. You can scroll back through the whole chat and even have the full chat transcript emailed to you once you have closed the chat window.

Live chat is free of cost: 

There is no additional charge for utilizing this feature. Often when you want an instant response, you have to ring a company and so often the number they provide is a number that will charge. However, an online chat support is totally free of cost.

It’s easy to recall information:

Customers can scroll back through the chat session to recall information that was mentioned before as and when required. They don’t have to ask the agent over and over again!

Now that you’ve known why a chat support is a big deal for any business, do you still have a confusion about extending one to your target audience (in case you’ve not yet started leveraging it)?

Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website Tagsbenefits of live chat, reasons customers prefer live chat, why customers love live chat

Leave a Reply

You must be logged in to post a comment.

Post navigation

Previous PostPrevious Customer segmentation: All that it does for your business
Next PostNext Want to enhance the customer experience? Here’s your ultimate guide!
<


Sign up for a 7-day FREE trial and start growing your business.

No credit card required. No obligations. Cancel anytime.
Please enter your first name
Please enter your last name
Please enter your work Phone number
Please enter your work email
Please enter your website URL
About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

PRODUCT
  • Sign Up for a 7-day Free trial
  • All Features
  • Live chat features for you
  • Live chat features for your visitors
  • Reports & Tracking
  • Get A Custom Quote
  • Why Live Chat?
COMPANY
  • Blog
  • Become a Live Chat Reseller
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
Social Links
  • sales@livechatagent.com
  • Facebook
  • Twitter
  • Linkedin
  • Google
© LiveChatAgent. All Rights Reserved.