According to a Forrester Research study 44% of the customers stated that they are happy to get their queries answered by a live person while in the middle of an on line purchase and this is the most enticing feature a website can offer.
A good live chat software program implemented provides a customer with many added benefits too. With the visual effects and sound alerts active, the customer is not required to remain tethered to the chat window as they are working. They can go about multitasking and get a notification that there,s a new reply, the moment it arrives.
It also gives you the advantage of keeping the clients history. The client simply does not have to repeat themselves and the steps they took that led them to the chat. With a good live chat software, the chat representative can easily have and monitor the visitor footprint feature. They have the idea of the customer as to which pages he visited, how long they stayed on a particular site and whether or not they’re a return visitor to your site.
Having a proper knowledge of your visitor and the details of the sites he browsed, before he even shoots his question will simply impress and thrill your client, saves his frustration of repeating and your time and makes you look like a hero.
This point can be really crucial and with a kind, humane, helpful and knowledgeable customer service representative you can convert the probable visitor into potential customer.
Live chat can be really lucrative for your business and a sure tool to upgrade your sales.