Do you know, what’s the best thing that you can do for your customers today? Well, it’s obviously not the cost-effective, user-friendly communication method like email and phone support. Nor is it just a live chat window pinned to your website. It’s a 24/7 live chat support!
So now you might be wondering- what’s the difference between a live chat support and a 24/7 live chat support? Let’s dive deeper into the topic.
Today’s customers are busier than ever and it’s quite hard to please them. So, in order to attract them, keep them glued to your website and please them enough for an effective conversion, you need to make things as convenient as possible. It’s all about being there at your customer’s service 24/7. Here are the most effective tips for doing the same.
Outsource to enhance the customer experience:
This tactic is mainly helpful if you have a global business with customers around the globe and get a huge volume of chat requests. Consider outsourcing to several freelancers or agencies. These agencies and freelance chat agents will gain product knowledge from you can even cut down on the human resource requirement.
Be available at prime hours:
For every business that exists, there are particular times in a day when the customers just flood into the site. These particular instants of time are called prime hours and being available during these hours makes it really convenient for the website visitors. Make it a point that each agent working during those hours should be able to handle 5-6 concurrent chats altogether.
Use a live chat platform that offers a mobile app:
This is yet another way of ensuring a 24/7 live chat service. It’s more like allowing your agents to carry their systems along with them. Using a live chat platform that offers mobile apps for operators lets them answer chat requests even when they’re not in the office. This eliminates the chances of missing out on any users who try to approach you during unusual times.
Leverage social media:
A majority of the population uses social media these days. Having a business profile on these platforms such as Facebook, Instagram etc. makes it convenient for the users to discover you and reach out to you. Having some your agents always available on these platforms is a way to ensure ultimate convenience and 24/7 live chat service to the customers. However, you need to ensure that details like your opening hours, phone number, email address, website etc. is accurate and updated regularly.
Having read all these points, you now know that it’s actually possible to there for your customers 24/7. What’s your favorite method out of all these?