Live Chat Agent
  • Why LiveChatAgent.com
  • Frequently Asked Questions
  • Pricing
  • Start now
Posted on August 31, 2022 by LiveChatAgent

Live chat service quality: All that you should be knowing about it!

Today the demand of the market is “quality customer service”. Businesses that are giving their customers a “quality service” are sure to have an edge over their competitors and even going to go a long way. And the best way they practice it? Live chat!

Having an online presence has no doubt enhanced business prospects, but it has also lead to more responsibilities and expectations on your part. There is more of hard work that you are required to do now, not only to delight your customers but also providing them a sense of fulfillment and satisfaction.

Many eCommerce websites today, include a live chat support on their websites. This is actually a real-time assistance to the browsers who are wandering or simply going through your websites.

With a real-time assistance, you can make or convert these wanderers into your potential customers. It further builds customers confidence during their shopping experience and also helps to enhance your conversion rates. It offers a great deal of convenience for your customers.

According to a Forester’s research, 44% of online consumers are delighted to have an interaction with the live chat agents and have their queries satisfied in the midway of their shopping excursion. It just prevents them from getting pissed and frustrated and leaving your website thus giving a benefit of doubt to your competitors.

Live chat agents are there from the moment someone logs into the website. A visitor is guided throughout the entire shopping expedition thereafter.

There are two types of customers that land up on your website:

First are the potential buyers who are more common and have simple queries like

  • They are eager to know more about product specification.
  • They need help in finding a specific item on the given website.
  • Or simply have a desire to compare the products.

As a matter of fact, they can have a great impact on the purchase decisions of your potential customers. In fact, it has been stated and proved that more than 38% of online customers took their decision just because of the interactions they had with the live chat agents. Live chat agents thus, can drive more sales.

The second type of interaction is between the live chat agent and the current customers only.

The common reasons for them interacting with the live chat agent are the following.

  • They want to inquire about the status of their order.
  • Want to know about “Return Policies”
  • Or simply have a desire to compare the products.

With live chat agents, you also have the perk of getting instant feedback too.

So guys incorporating live chat icon on your website needs no waiting. Just simply go for it regardless of how big your company is!

Categories24/7 live chat agents, 24/7 customer support, business, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website Tagsimportance of quality of service, live chat for customer support

Leave a Reply

You must be logged in to post a comment.

Post navigation

Previous PostPrevious Here’s how a live chat support accelerates your business revenues!
Next PostNext Live chat: An amazing tool that helps you garner valuable customer data
<


Sign up for a 7-day FREE trial and start growing your business.

No credit card required. No obligations. Cancel anytime.
Please enter your first name
Please enter your last name
Please enter your work Phone number
Please enter your work email
Please enter your website URL
About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

PRODUCT
  • Sign Up for a 7-day Free trial
  • All Features
  • Live chat features for you
  • Live chat features for your visitors
  • Reports & Tracking
  • Get A Custom Quote
  • Why Live Chat?
COMPANY
  • Blog
  • Become a Live Chat Reseller
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
Social Links
  • sales@livechatagent.com
  • Facebook
  • Twitter
  • Linkedin
  • Google
© LiveChatAgent. All Rights Reserved.