Live Chat Agent
  • Why LiveChatAgent.com
  • Frequently Asked Questions
  • Pricing
  • Start now
Posted on December 19, 2024 by LiveChatAgent

Chatbots and the biggest myths hindering their success

The digital technology has grown bigger and bigger over all these years and it still continues doing the same. One of the latest and the hottest trends in this field is that of chatbots and AI.

Almost all of us have come across a number of articles about chatbots and the advancements they have made to the digital technology. We’ve also known about all the buzz these smart creatures have created in the field of customer service. However, certain myths surrounding the bots hold the businesses back from leveraging their power.

Let’s have a look at the most hyped myths related to chatbots:

Creating bots is easy than creating apps:

As a matter of fact, developing a great chatbot is as challenging as developing an app. The complexities are in a variety of things. The developers at any conversation interface have petite control over the flow and also need to accommodate various paths in the user funnel. Building a dialogue is as challenging as developing a good user interface for an iOS or an android phone.

Chatbots will declare human labor unnecessary:

The fact that the chatbots will eventually render human labor unnecessary is not exactly a fact but a myth. Though these bots are capable of automating many of the processes, this doesn’t mean they do not need human intervention. As a matter of fact, this technology is only trained to assist the businesses in providing better solutions to customers.

Chatbot interactions lack the human touch:

Well, it’s true that the bots do not act like humans. They do not get exhausted working for hours, do not make mistakes, are not lazy and can serve all the customers 24/7/365. As far as the interactions with a human touch are concerned, the artificially intelligent chatbots are capable of establishing simple interactions with the customers. They can serve the customers exactly like the human chat support agents would do using a predictive approach.

Chatbots have a limited flexibility:

This is yet another myth that has been holding back the businesses from leveraging the power of bots so far. It’s been said and believed for long that the chatbots’ advantages won’t save organization overhead costs. However, the truth is totally opposite. The chatbots used in the hospitality and tourism industry are capable of performing complex tasks. They can help people book travel plans or hotel rooms, screen medical conditions of patients and more.

Hope a lot of your misconceptions have been cleared through this post and you are ready to go ahead with the usage of this technology!

Categories24/7 customer support, 24/7 live chat agents, business, improve customer support, increase website conversion, live chat agents, live chat for website, live chat support for website, proactive chat for website Tagschatbots for customer service, common myths related to chatbots

Leave a Reply

You must be logged in to post a comment.

Post navigation

Previous PostPrevious Here’s all that an outsourced live chat service can do for your business
Next PostNext Killer tips to quickly grow a qualified email marketing list for your business
<


Sign up for a 7-day FREE trial and start growing your business.

No credit card required. No obligations. Cancel anytime.
Please enter your first name
Please enter your last name
Please enter your work Phone number
Please enter your work email
Please enter your website URL
About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

PRODUCT
  • Sign Up for a 7-day Free trial
  • All Features
  • Live chat features for you
  • Live chat features for your visitors
  • Reports & Tracking
  • Get A Custom Quote
  • Why Live Chat?
COMPANY
  • Blog
  • Become a Live Chat Reseller
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
Social Links
  • sales@livechatagent.com
  • Facebook
  • Twitter
  • Linkedin
  • Google
© LiveChatAgent. All Rights Reserved.