Are you aware of the latest live chat trends?
If not, you’ve landed up at the right place.
Though live chat is one of the customer service tools, it has successfully established itself as a powerful entity in the entire scenario. The amazing tool has empowered a number of businesses and helped them grow rapidly. The already powerful trend has become more efficient with the latest advancements. Let’s have a look at the hottest trends in a live chat service this year:
Strategic consumer service:
The very first trend on our list is ‘strategic customer service’. The term basically refers to an increase in customer engagement using strategies that facilitate human-like chat interactions. The trend suggests an enhancement in customer service and a better chat communication by working on certain KPIs of chat agents along with other associated data.
Live chat integration with CRM:
A customer-centric approach is what every business today strives to employ. That’s because personalization is all the rage this year. However, in order to personalize chat sessions, it’s quite important to know the visitors. This calls for the assistance of live chat tracking features which further requires CRM integration in order to be effective.
Chatbots and AI:
With an attempt to speed up the already speedy method of customer service, chatbots and AI were introduced into live chat. The trend not only fastens up the chat communication but also contributes towards increasing the efficiency of support agents by automating a number of tasks for them. This also indicates an increase in chat sessions and a boosted customer service efficiency.
The last one on our list of hottest live chat trends is a longer availability of live chat agents on chat. Businesses that employ a customer-centric approach strive hard to dedicate longer help to their customers. That’s because this helps them win in terms of customer satisfaction and retention in the future. The best way to provide a longer customer service is through outsourced live chat services.
Now that you know the hottest live chat trends, would you dare to neglect any of these and miss out on the otherwise unavailable opportunities?