Your customers expect you to serve them round-the-clock and in order to succeed, you need to live up to their expectations. The online presence of your business is not enough to take your brand to the desired height. Your website further needs to serve its visitors day and night not only through its content but also through real human beings i.e. live chat agents.
The solution: A live chat service
So, as a webmaster, you should immediately get in touch with a 24/7 live chat service provider. It’s your duty to ensure that the live chat agents who will take care of your website should always be polite to your visitors. The agents should be humble enough to answer all the queries, no matter how silly, weird or tough the questions are.
By being polite, live chat agents can convert a large number of visitors into customers. On the other hand, by being rude, they can piss your visitors off and consequently, maximize the bounce rate of your website. They must be aware of everything related to your products and services in order to encourage the visitors to become customers. In order to convince the visitors, the live chat agents should opt for temptation instead of compulsion.
In order to judge the performance of your live chat agents, you should request your visitors to give their feedback after each and every chat. Your decision to persist with your current service provider or leave them should be based on the same feedback. As long as your live chat agents are polite while talking to your visitors, the latter will be happy with your website and continue to visit it on a regular basis. So, you should ensure that your live chat agents are effectively serving your visitors beyond their as well as your expectations!