Live chat is no longer an option for big guys only. Understanding the importance and monitoring the credibility has made the small enterprises also understand the benefits of live chat. So in todays digital and on line market if you want to compete, you have to have that extra support, communication and comfort for your customers.
A Telus International study reveals that 67% of on line customers have a penchant to make purchases from companies that use live chat on their sites and it is also observed that 63 percent of respondents make their visits quite frequent, once satisfied and happy with the services at your end. So, if your e commerce site is not using live chat just remember that you are loosing your potential customers in the hands of your business rivals who have that powerful gadget installed on their website. That’s a lot of potential revenue lost.
Live chat also have a proper vision of your business. It analyses the data it receives from various ends and with the help of that data base you can create rules to route chat request to the concerned person or the department based on your business requirements. This saves your and the clients time too.
With live chat you can also initiate proactive invitations. You can send a message to the customer when he is visiting your site and stays there for a pre-determines length of time. This type of invitation helps your agent to up sell or cross-sell. By engaging visitors in chat, agents and representatives get an opportunity to build a harmony by answering questions or simply providing thoughtful suggestions. This type of interaction adds up to higher shopping cart values and create loyal customers too.
Live chat provides customer support like a breeze, giving your company invaluable benefits.
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