Being a modern day automotive business owner you’ve probably got a well-designed and fully optimized website. But wait a sec! Does your website offer a live chat service?
Well! In that case, you are missing out on a number of prospects, sales and business growth opportunities. If you’ve not yet considered a live chat service on your live site, here’s all you need to know and act upon!
Live chat allows a 24/7/365 customer support:
When it comes to buying a new or used vehicle, research is quite inevitable. People turn to the search engines to find the most appropriate options. The businesses with a live site along with a live chat service are easily discovered and can also be there for their visitors around the clock. Live chat enables you to guide your visitors, collect leads and showcase the best deals even when your showroom is closed.
Live chat helps clear the way to check out:
The visitors on your website may face a number of queries regarding a specific vehicle or automotive part. When you have chat agents active on your website, the visitors can simply turn to the live chat window for an effective and instant query resolution. The live chat agents can further educate them by providing additional information regarding the same. This would instantly clear the way to check out.
Helps guide the visitors visually:
A live chat tool comes with a number of built-in features like co-browsing, file sharing and more. Thus, it provides a secure method of file transfer during the chat sessions. Also, the chat agents can simply use the co-browsing feature to see which pages the visitors/ prospects are looking at. That’s how they can know their preferences, likes, and dislikes and accordingly navigate them through the website.
Allows to easily follow-up with the customers:
The amazing support tool helps eliminate customer wait times when the chat agents need extra time to search for a specific part. They can simply create support tickets so as to follow up with the customers as soon as the desired product has been found. Live chat also has a provision to store chats and personal details of the customers that help facilitate the follow-up process further.
Enables an easy visit scheduling:
As a matter of fact, your potential customers will not buy a car online. They will first ask to take a look and have a test drive. Using live chat, you can easily schedule a visit for them. Thus, booking a visit to the stand where the car is located is just a few keystrokes away for the prospects with this amazing support tool.
Hope you are aware of all that you’ve been loosing till now!