Live chat is the real unsung hero of your quality customer service. It may not be as popular as facebook, as flashy as Instagram or a social butterfly like Twitter, or even as professional and businesslike as LinkedIn, but when it comes to speedy, result driven customer service, live chat for sure has an upper hand.
All the things which make live chat humble is that it is confined to your website, is private and simple. It is simply a service channel that gets things done. Live chat gets in touch with your customer at the point of sale and helps nudge browsing customers into the checkout line. And you won’t believe it, the customers actually like it.
With live chat you will see a rise in sales. Your live chat connects with your customers right at the moment they are deciding to buy or not and it also helps increase sales. According to Anderson Consulting poll, more than 62% of the consumer indicated that they would make more purchases on line if there is real time help available for customer support.
With live chat the customer can easily get in touch with your sales executive and have his queries resolved and concerns answered. It also gives your live chat agent the opportunity to make the customer aware of other commodities too which matches his interest. The client can also get the information regarding to any discounts, offers or any sales which may be going on.
With some one real to help at the website, the customer picks the right product or service and hence chances of getting aware of the ‘return policies‘ are also minimized.
Live chat therefore not only increases sales but it is also cost effective on the part of the company.
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