In order to provide an exceptional customer support to your customers today, just providing an easy way to reach out to you is not enough. Your business requires something more efficient than emails, contact forms, and phone calls. This is because people are addicted to the high-speed technology today and long for an instant problem resolution. Since all of these customer support approaches are quite slow and require customers to wait, so, you need to look for alternatives. Live chat, ticket support, FAQ etc are some of the alternatives that when integrated into WordPress can improve the customer service. Here’s a list of the best WordPress plugins to improve your customer service quality:
Casengo live chat:
This powerful WordPress plugin requires you to create a Casengo account. Once, you are done it enables you to handle questions from live chat, Facebook etc. directly from your website. It provides you a chat window that you can customize according to your requirements. Moreover, it allows you to modify the system message, change the information that goes in the pre-chat form, chat area, and pre-chat disabled text.
Zendesk for WordPress:
This is an efficacious customer support and ticket system for businesses. Zendesk for WordPress supports teams, documents, and multiple products. Once integrated with WordPress, Zendesk customer support system enables the logged in users on your WordPress site to access the helpdesk without switching accounts. It further enables you to view your tickets in your dashboard and convert comments into support tickets as well.
WP Helpdesk provides a powerful ticketing system that comes with advanced search and filtering features. This WordPress plugin allows you to perform a narrow search. It further simplifies the email configuration for both incoming and outgoing emails.
Businesses of all sizes can easily use this WordPress plugin. ActiveHelper LiveHelp adds a live chat that can be answered from any kind of device. Using this plugin, you can monitor your site in real time and gain valuable insights about your visitors.