Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution.
Wondering why?
Suppose you have an issue with a company’s product and you reach out to the support team through live chat. How would you feel if you receive responses full of typos? Won’t it just spoil your already spoilt mood further?
That’s why it’s important that special attention is paid to the emails and the chat responses sent to the customers. This is necessary not only for a business’s reputation but also for ensuring customer satisfaction.
Now the question is how can the live chat agents be made to reply accurately? Well, training is a necessity in this case. Also, you can leverage the best online writing tools to empower your live chat agents and provide exceptional customer service.
Grammarly:
Grammarly is a highly efficacious online writing tool that allows you to simplify your emails so as to connect with your customers. You can use this powerful tool to check grammar on emails and detect complicated words. Grammarly further helps identify poor sentences and offers you an explanation for why it needs to be rectified.
ProWritingAid:
This is yet another powerful tool to help your live chat agents keep a check on their grammar. It further helps improve their writing by maintaining the consistency of spelling, hyphenation, and capitalization. It offers high-quality copy-editing and proofreading services so as to increase the readability of the emails and responses.
Hemingway app:
Live chat agents can simply get rid of any confusing information or errors with this amazing app. Hemingway app helps improve grammar and provides a readability score to ensure they’re writing on a level that the customers can easily understand.
Easy word count:
The responses sent during a live chat session need to be accurate and up to the mark. Lengthy or complex responses may not be that useful to the customers. That’s where this tool comes into play. It simply helps the chat agents to ensure that they aren’t compiling messages that are far too long. The tool further helps assess their words per minute typing rate.
What better way to empower your customer support agents and make your customers happy at the same time?
