Live chat is the tool which gives you the freedom to chat and engage with your customers and thus increase your conversions on your website. You can also view who is currently browsing at your site and offer immediate customer support in real time.
With live chat assistance at your website, it simply crops up the customer service response time and increase customer satisfaction.
Increase website returns
Live chat is highly appreciated due to its immediate assistance rather than waiting in long telephone queues or simply waiting for an email response. The potential customers and browsing visitors are more likely to make purchases after using live assistance and chatting to your staff.
With live chat, your customer is delighted and this in turn builds customer trust and confidence in your business, products and services. Customers can easily satiate their queries and get their doubts resolved, all their concerns taken well care off and therefore they are totally satisfied and happy before they leave your website.
Reduce customer support and sales cost
Live chat reduces the cost of all customer support thus reducing the over all cost of providing customer service via. toll free support lines. These saving are in the range of $10-$30 per customer support incident.
Receive priceless customer feedback
With live chat you can easily avail your customers feedback during and after live sessions. This can help your company to emphasize more on customer’s needs, requirements and questions. This can create a room for improvement for your business and enhance your web site for future customers.
For live chat contact us