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Posted on May 15, 2025 by Live Chat Agent

Here’s why you need to install a live chat software on your blog

Going above and beyond to please the customers is something that most of the businesses today strive to do. This is because customer satisfaction is the most important metric that defines a business’s success today. Also, there are a number of ways that can help achieve a high level of customer satisfaction. Setting aside all the mainstream methods, here’s a new way of doing so: offering a live chat platform on your blog. Want to know how it helps? Read on:

Helps stand out from the crowd:

We all are quite familiar with the benefits of providing a live chat assistance on an e-commerce website. When it comes to offering the same platform through your blog, it provides a way to create a close contact with the followers. Owing to the fact that chats are much quicker as compared to email or social media, it can be a great way for the blog readers to gain knowledge and get any of their queries resolved by a live person. Moreover, it helps differentiate a business from its competitors.

Facilitates a two-way communication:

Providing a live chat platform on your blog helps the readers to reach out to you easily. It further helps gain valuable customer information. Businesses can actually find out where the readers are accessing their content from, what pages they are interested in, on the blog.  This platform can actually be used to keep up with the trends of visitors to and followers of your blog, in real time.

Live chat helps Inflate the sales:

If a business’s blog is linked to an online store, visitors can be directed in the intended direction. Providing the required guidance to the readers can actually help move them down the sales funnel. Also, the platform can be leveraged to suggest other products available in the respective virtual shop.

Categoriesbusiness, 24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website Tagsblog, Business, live chat, readers

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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