Live Chat Agent
  • Why LiveChatAgent.com
  • Frequently Asked Questions
  • Pricing
  • Start now
Posted on May 4, 2025 by lcasite

The lesser known uses of customer relationship management software

CRM is very well known to help businesses manage processes such as lead tracking, customer support, customer data management, automating sales, simplifying sales processes and a lot more. This is not it, there’s a lot more to customer relationship management. CRM software help businesses in a number of ways that are not known to all. Read on to know what those uses are:

Manage your sales team:

A customer relationship management software can help keep updated with the status of your sales team.  You can use it to direct your team in such a way that it best meets business goals. It also enables you to align your sales team with mission-critical tasks, track your sales team to increase prospect calls and hence increase territory coverage. This eventually leads to an increase in your company’s sales.

Helps non-profit organizations to stay updated:

As a matter of fact, it requires a lot of time and energy of a non-profit organization team to get funding from donors. Using a customer relationship management software can actually reduce this time by keeping a track of all the active and inactive contact numbers. The software also makes it easy to check what a given donor gave last year as a point of reference.

It’s a marketing platform for great customer relationship management:

Most of the loyalty and CRM providers today provide mobile and social media campaign tools as an addition to the basic software. These tools enable SMS text messaging and social media campaigns, mobile app notifications, and a lot more that helps connect with your customers in a more efficient manner.

Enables staff to work remotely:

CRM providers these days, provide remote access options along with the software. It helps the employees in a sales team to access the information they need, from wherever they are. In other words, a CRM software actually helps make the team members feel connected. It further helps them work remotely so as to meet the business goals.

Categoriesbusiness, 24/7 customer support, generate leads from website, improve customer support, increase website conversion, proactive chat for website TagsBusiness, customers, Sales, team, uses of CRM software

Leave a Reply

You must be logged in to post a comment.

Post navigation

Previous PostPrevious 4 of the best gamification software for your business
Next PostNext Top 5 factors responsible for high customer frustration levels
<


Sign up for a 7-day FREE trial and start growing your business.

No credit card required. No obligations. Cancel anytime.
Please enter your first name
Please enter your last name
Please enter your work Phone number
Please enter your work email
Please enter your website URL
About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

PRODUCT
  • Sign Up for a 7-day Free trial
  • All Features
  • Live chat features for you
  • Live chat features for your visitors
  • Reports & Tracking
  • Get A Custom Quote
  • Why Live Chat?
COMPANY
  • Blog
  • Become a Live Chat Reseller
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
Social Links
  • sales@livechatagent.com
  • Facebook
  • Twitter
  • Linkedin
  • Google
© LiveChatAgent. All Rights Reserved.