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Posted on March 17, 2025 by lcasite

Discover customer pain points with live chat

It is the internet revolution and the new digital marketing technology which have introduced many new terms and one such term is “pain points”. A pain point is referred to a problem that a customer is facing and has not yet been fixed or addressed.

With the conventional supports, it is tough to eradicate the issues as they can be only heard or received by any individual or a single team.

But the fabulous advantage with live chat is that here you are having the access to all the chat transcripts and even histories of your clients.

This makes it simple for the business to find out the pain points of the clients and also find effective ways to address and resolve them. This comes out to be one of the greatest benefits of live chat.

New Year 2016

These transcripts, which comprises of the conversation between the chat agent and the customer, are also emailed to the client. This can be used for future reference if any issue arises, like there may be any discount mentioned by the chat agent which the company may resist giving. At that moment you can use the chat transcript as a proof of contact.

As per Aberdeen Group research report it was found that live chat was the most preferred method of communication for online shoppers as compared to other modes of communication methods.

Live chat makes it easy for your customer to do business with you and it usually leads them to respond with enhanced loyalty and spending.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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