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Posted on August 21, 2020 by lcasite

Live chat gives you constant accessibility

The rapid diffusion of information had made the customers more informed and smart which has heightened the level of expectations they are having from the businesses. If you desire to present yourself as a customer centric organization, then you really need to grasp the customers nerves by offering them the great customer service and support and that also not only in business hours but round the clock.

This can be exceptionally well done by live chat services. Live chat has the ability to provide you uninterrupted 24/7 service and support to your customers.

This is supposed to be the key differentiator as it is there to enhance the overall customer experience.

Live chat also allows you to capitalize on important opportunities for proactive customer engagement. It offers not only reactive service but also proactive engagement. The chat can be initiated on the behalf of the business when the client is reluctant to make a purchase.

business hand pushing proactive on Flipboard Display

There are times when the visitor is at your website and is having some concerns. He may not initiate the chat button and simply click away from your website.

But with proactive chat you can reduce the bounce rate, and offer timely help to your client before he is pissed off and leaves to check your competitors website.

Proactive live chat is really appreciated by the customers and it also reduces the bounce rate at your website, increases the conversions and also hikes sales.

Live chat is providing on demand service and support and hence lays the foundation towards loyalty and retention.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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