Live chat helps your visitor in real time. It solves their queries, addresses their concerns, and even offer them quick feasible solutions. Live chat also handles multiple chat requests and enhances your customer support efficiency by serving multiple customers simultaneously.
Live chat increases the quality of support by giving you the liberty of instantly sharing relevant files, which can also include images and texts.
This all is done at the chat interface. The customers can easily make the representative aware of the problem or situation they are facing by sharing files, screen shots and even videos. This way of communicating and expressing can help to solve the issue more rapidly and with more efficiency. This also saves precious time and makes the interaction pleasant as there is no need to type long messages now,
Live chat stores all the customer chat for future reference and review. You can easily access and review the customers past communications laying emphasis on the particular customer or visitor and their information with the help of chat history feature.
With live chat you are also provided with the option of creating canned responses for frequently asked questions. These canned responses can be used for initial greetings, price, service related information, contact minutiae requesting for information from the visitor, subsequent ending of the chat and more.
With canned responses you can save time, the responses can be more swift, basically it improves your chat efficiency tremendously and keep the visitors happy.
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