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Posted on August 18, 2020 by lcasite

Live chat improves conversion rates and revenues

Did you ever thought of adding live chat at your website? Are you aware that a live chat can be much more other than providing quick and painless customer service. If used correctly it can hike conversions on your site and also the number of returning visitors, thus resulting in revenues.

Here are some advantages of live chat

Conversion rates and revenues

The customers who are browsing at your website will be more confident about their decisions regarding purchases. This is so because with live chat they are able to make instant decisions about the items they are browsing and this leads to higher conversion rates and more purchases.

New Year 2016

Live chat can attend and even solve a number of business needs. Though the customers can not get all their questions immediately answered but they are for sure going to receive valuable direction and advice on products which makes navigation easy at your site and is also helpful to complete transactions, which would have otherwise not be possible.

According to a study it is also revealed that almost 62% of the shoppers said that they would make more purchase if live support had been available during their shopping experience and the other 38% said that they had made a purchase due to the chat sessions in which they had indulged.

Live chat option at your companies website will help you to retain more customers and also create a more user-friendly engaging site overall.

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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