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Posted on November 15, 2022 by lcasite

Live chat increases sales

Just like in a real shop, you have more probability to convert a prospect into a customer if you approach them and offer help, online is no more different. Live chat is there to bridge the gap between the real life shop and on line shopping and ensures that a customer feels valued and that they have confidence in your business.

Getting engaged in real time makes your customer feel loved and appreciated and the trust built will only give long lasting relationships and brand champs.

Live chat provides instant responses for your customer queries and hence just engaging with he customers at major drop off points, you can resist the customer from abandoning the shopping journey. Hence with live chat you can provide time relevant help.Now you can stop your customer from bouncing off your pages by offering them live help and being confident that you avail the sale the first time round.

Live-Chat-Benefits-High-Satisfaction-Rate

The online shoppers prefer live chat over other traditional customer support channels. It is because it does not involves a channel shift and neither disturb the customer experience to the extent as in phone and even does not involves delays as with emails.

Just giving the customers, what they want, will make them happy and loyal customers generating repeat business.

Live chat also gives you the benefit to multichat. It improves the first line support resolution. With pre-chat surveys the customers can straight approach to the right team and the agents can also take multiple chats which reduces the customer wait service times.

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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