The basic trouble with online shopping is that the customers are disconnected from the customer support representatives that can deal with the concerns of the visitors in real time with accuracy. Instead of seeing the customers moving away from the e commerce site and checking in to your competitors site, the business have started adding live chat at their website.
Live chat is all equipped with the ability to provide the solutions to the customers concerns while adding important benefits to the team and bottom line of companies.
Live chat is adding convenience to the customers.
According to Forrester research, it was stated that, :
“ Many online consumers want help from a live person while they are shopping online; in fact 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.”
With an on line chat system, the company provides immediate help to the customers. The wait times are rare as compared to the call center and the customers can easily multitask while waiting for the response.
Live chat does not require you to remain tethered to the chat window. You can continue browsing or enjoy your cup of hot coffee while you shall be pinged as soon as the chat agent is ready with the reply.
Even the pain of dialing a toll free number and navigate through a maze of numeric options does not exists with the awesome tool.
Hence live chat, added to your website is a pleasant surprise!