There are many benefits of having live chat as an important tool for your business. The people browsing on your website prefer to use live chat due to its immediacy and instant responses. This enhances their shopping experience. Live chat increases your customers trust and confidence and people who use live chat make more frequent visits and purchases as compared to those who have not used live chat.
Live chat is not only loved by the customers but even businesses love live chat. The reason is simple. It hikes the revenues no doubt, but it also reduces customer support and sales cost. With the advantage of the live chat representatives handling multiple chats at a time, eliminate s the need to hire more agents for a particular traffic.
With live chat you can increase your on line returns with higher conversion rates and increase in order size. You can easily communicate with your customers and start selling them instantly by chatting to your customers that are on line and browsing your website now.
Adding the power full icon ‘live chat’ at your site you can have the following benefits,
- Increase Visitors Trust
- Improve Customer Satisfaction
- Increase Customer Loyalty
- Increase Conversion Rates
Live chat agent also have the freedom to start a proactive chat. That implies the live chat representative can himself initiate the chat in a polite manner as if the visitor needs any help regarding the shopping excursion. This step is appreciated by customers too as there may be people who are reluctant to make the first move.
Proactive chat helps your sales team to seek new opportunities and improve closing sales with your on line browsing visitors.
For live chat contact us