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Posted on March 20, 2025 by lcasite

Live chat – Lead generation

Live chat provides many benefits and it does improves the site performance. It does provides excellent customer support, addressing to customer needs in real time. It also provides : increase conversions, customer service and lead generation.

Here we shall discuss how live chat can be used to improve online lead generation.

For B2B buyer’s the most common method of finding information about the company they are anticipating to buy from is straight from the seller’s website. It would be correct to say that a plain and simple dedicated team for lead generation at your front line is your website.

If your business is going to provide a live chat team here at the website to assist these potential leads and provide the answers to the questions just means that they don’t have to wander around on your website on their own.

The conversation can begin right at the initiation of their buying journey. In this way, a higher percentage of site visitors can be generated into leads.

Young business man pushing Best Practice digital button, focus on finger and button
 

The other advantage of live chat is that it is more of a commitment for the prospect. The opportunity to chat is open without any information being handed over, so the prospects are also happy to chat and get the answer which they are not able to find.

The savvy agents can also explain the perks of purchasing your products/services, qualifying them and converting them into a full fledged lead.

Live chat is a bunch of surprises for your prospects!

 

 

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Categories24/7 customer support, 24/7 live chat agents, generate leads from website, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, mobile, Sales, social media, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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