Live chat at your website is there to provide instant responses to all your customer queries and concerns. With live chat, your clients get quick response.
The customers today, are least interested to call your company or draft an email if they are shopping online and encounter any problem.
But with live chat they just don’t have to wander for solutions. They can easily get their queries resolved at the very same place where they are, at the companies website and that also with in minutes.
Live chat means no waiting around on hold, no days of waiting for the email responses and even no efforts for a customer going out of their way to visit you in person.
Another perk of live chat is that it is free and too simple to use. This is the most cherished advantage of live chat by the customers. From the client’s perspective live chat is free. No paying for a premium number. And the fact is why the customers should pay when they are having a problem with your product?
Live chat is also easy to use. The chat can be initiated with a click and it is also simple just a case of typing your message. Infact it is more convenient to enter the order number, your questions and other details like address with the probability of making error minimized.
If your customer can make it to your website then he is confident to operate live chat too and get his problems solved.
So if you have still not initiated the powerful icon at your site, do get it and delight your customers as for any business customer satisfaction is the priority.