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Posted on March 25, 2025 by lcasite

Live chat needs less employee power.

Are you giving a thought of adding live chat at your website? Depending on the nature of your business, a live chat service can do miraculous benefits to your business other than providing simple, quick and painless customer service.

With live chat your business does not needs too many employees. It is true the customers are much more satisfied out of live chat than they would be dialing and surfing through the maze of options on an 800 numbers. There is much less work for your employees. The customer executives who are assigned to answer the questions can also continue working in between and during a chat session. They are also equipped to multi task, by dealing with different individual customers simultaneously as opposed to a single-line telephone conversation.

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With live chat you can accommodate many different language barriers and can also revert into a contact form if the chat service is off line. There is no probability of misheard phone numbers or email addresses and even no unanswered phones. With live chat you can directly make an entry into the chat box provided.

Another perk of live chat is to enhance your site’s accessibility and build trust. With live chat, the answers are immediate for the clients and it is more accessible for the customers to use it for other purposes other than feedbacks or complaints.

It was also revealed in a study that 63% of the users are more likely to return to a site particularly as it had the live chat as an option.

Live chat is a perfect fit for customers who require assistance with queries straight from their computers as they are trying to complete a task.

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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