Are you giving a thought of adding live chat at your website? Depending on the nature of your business, a live chat service can do miraculous benefits to your business other than providing simple, quick and painless customer service.
With live chat your business does not needs too many employees. It is true the customers are much more satisfied out of live chat than they would be dialing and surfing through the maze of options on an 800 numbers. There is much less work for your employees. The customer executives who are assigned to answer the questions can also continue working in between and during a chat session. They are also equipped to multi task, by dealing with different individual customers simultaneously as opposed to a single-line telephone conversation.
With live chat you can accommodate many different language barriers and can also revert into a contact form if the chat service is off line. There is no probability of misheard phone numbers or email addresses and even no unanswered phones. With live chat you can directly make an entry into the chat box provided.
Another perk of live chat is to enhance your site’s accessibility and build trust. With live chat, the answers are immediate for the clients and it is more accessible for the customers to use it for other purposes other than feedbacks or complaints.
It was also revealed in a study that 63% of the users are more likely to return to a site particularly as it had the live chat as an option.
Live chat is a perfect fit for customers who require assistance with queries straight from their computers as they are trying to complete a task.
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