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Posted on June 11, 2022 by lcasite

Live chat provides personalization

There are 94% of the companies which agree that personalization “is critical to current and future success”. This is because it is easy for the customers to find fascinating products on personalized e commerce websites.

Personalization

Personalization is the key to success and will stay. The benefit of live chat is that it provides personalized suggestions at a higher tailored level as compared to other automated recommendation software. The automated recommendations are generally based on what the customer is browsing or simply what he has purchased before.

But with live chat, the agent can find out exactly what the customer is looking for and even make meaningful and appreciated recommendations based on that.

The more personal and customized a suggestion is , the higher the chance of conversion. Live chat helps the customer to find out what exactly he likes and wants rather than just going for something that most of other people have bought.

Cross sell

benefits3

There are many benefits of live chat that overlap. For example, getting better suggestions, just do not mean conversions but it also means customer satisfaction and repeat customers as they receive helpful and friendly advice while purchasing products that they want.

The other benefit is cross sell, which increases the average order size which comes from cross-selling. After suggesting any product the savvy agent can also come up with further recommendation to the customer in a non-intrusive manner.

The customers no doubt will appreciate the recommendations and also adore live chat.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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