In today’s market place where everything is becoming more and more competitive and the profit margins are getting more and more squeezed, the only way to set a brand apart from the entire competition is great customer service.
Live chat is all there at your website to make your customers feel happy, satisfied and delighted. It responds to your customer queries and concerns in real time. The visitors who are there at your website surfing, when having some issues are likely not going to call your business or write an email. They are going to jump at your website for their doubts and with live chat at your site they get all their concerns and doubts resolved.
Key findings for live chat
- Live chat has achieved the highest satisfaction rates among all the customer service channels.
- The consumers have rated live chat as the most comfortable way to interact with a brand, recommending that customer efforts and satisfaction are coupled when it comes to get in touch with companies.
- The digital approach that is digital customer service touch point have a higher satisfaction rate as compared to the other traditional channels.
With live chat it is also easy for your company to get feedback for your business. Presently, feedback research industry, in itself is a big industry, but with live chat at your site, you do not need to hire any dedicated research industry. Live chat interacts with your customers in real time and can also provide you with instant feedbacks.
Live chat provides feedback in a simple and yet very effective way!
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