So far we have talked about live chat software and its benefits for e-commerce sites. When it comes to travel and tourism sites, live chat is equally beneficial for these sites. Just like e-commerce websites make the most out of this service, travel websites can also leverage it to guide their customers, increase website conversions, boost revenue growth and more. Read on to know how.
Instant query resolution:
With the growing popularity of online travel and tourism services, customers visit tourism websites for the best travel deals and locations. They may have a lot of concerns about the travel destination, the visa processing laws of different countries, currency conversion deals, local transport and other such necessary information. Whatever their concern be, it can be addressed effectively if a live chat service is available on the website.
It’s a known fact that not all the customers are comfortable with having their queries resolved over phone calls. They may even be hesitant about initiating a chat and would rather abandon the website. Proactive chat invitations are the best situation in such scenarios. Live chat agents can themselves initiate a chat so as to engage more website visitors and help them get solutions to their problems. These chat invitations can further be used to send your best offers to them.
Department specific solutions:
Customers may have queries regarding best packages, best deals on hotels, flights, lodgings, meals, payment options and other such things. In other words, their queries may have to be dealt by different departments at a travel and tourism industry. That’s what a live chat software does. Chats can be routed to the required departments so that the customers have the right people answer the customers’ questions.
Reduced site abandonment:
As a matter of fact, different users have different concerns and hence require different solutions. Now, if they are unable to get what they require they are likely to leave the portal. However, the agents can directly connect with the clients through live chat so that solutions are provided to their issues. This eliminates the chances of site abandonment.