According to a survey recently conducted to learn about the impact of live chat particularly on certain demographic group, it was seen that
- More than 56 percent of users prefer using live chat to get their queries resolved on a company’s website.
- 49 percent of respondents favor live chat for on line shopping questions.
- 56 percent of clients in the age group of 18-34 prefer live chat,regardless of the type of question, then compared to the other 27 percent of respondents aged 35 and above it.
This simply reveals that there is an affection for live chat escalating.
Live chat with its dynamic features reduces the effort of the customer in order to get their questions answered and issues sorted out. It is the most effective customer service designed to reduce the entire effort at all stages of the client’s journey. This is not only when the customer is interested in purchasing but live chat also gives you services, post sales too.
Today the very first place where the customers turn for their answers, in case of a doubt or query is the Internet and live chat is also available there only, as an on line tool.
Implementation of a new customer service platform requires both time and money investment and the returns can also be difficult to predict at times.
But with live chat the picture is entirely different. There was a time when it had been targeting the real big players but seeing its impact, small enterprises also have initiated to incorporate it as a powerful tool. Hence the software has been motivated to provide big features for the small businesses on reasonable terms. Live chat is too simple to implement, just a few codes and you are all set with the dynamic, energetic and vibrant on line customer service gadget.
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