The term ‘upselling’ refers to a sales technique where a customer is made to spend more by buying an upgraded version of what’s being purchased. It may also mean exposing the customer to other unexplored options. Either way, it’s about convincing a customer to spend more.
However, it’s very important to know the right way and time to upsell. That’s because you may seem pushy if it’s not done in a proper manner. The best way to do it is using a live chat service. Here’s how you can do it:
Using auto navigation:
Auto navigation is a way of directing the visitors to the desired areas of the website. This amazing feature included in a live chat software allows the visitors to navigate to the desired place in no time.
Pre and post chat surveys:
It’s better to be aware of the customers’ interests and preferences so as to offer them exactly what suits their taste. That’s what pre and post chat surveys help you with. You can collect and analyze customer data and history using these surveys. This further helps the support agents in effectively upselling to your customers.
Co-browsing is more like browsing through the same web page at the same time but from two different locations. This feature is extremely useful when providing support. You can simply upsell by placing the suggestions at the right places.
Proactive chat invitations:
Proactive chat invitations, just like co-browsing, enable upselling. Live chat agents can engage with potential customers, gain insights into what customers want, know their hidden queries beforehand and be ready with the best possible solutions. They can further use proactive chat to upsell certain products related to products they have recently viewed.
Ready to leverage this amazing service to benefit your business?