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Posted on March 22, 2025 by lcasite

Why live chat is important for your website?

You really do not require to be a marketing expert to know what role does quality customer service plays in business. It is the customers only who spread the word about you and help you in growing your customer base.

Many companies have started incorporating live chat at their website to give real time assistance and provide answers rather than expecting the customers to leave their websites. Chatting in real time helps to foster customer’s confidence while shopping online and also to hike your conversion rates.

As per American online consumers, 68% engage in live chat and among them 63% prefer making a return at the website with live chat to make more purchases.

increase-online-customers

Even according to Forrester research, “ 44 % of online consumers say that having questions answered by a live agent while in the middle of an online purchase is one of the most important features a website can offer.”

There are two types of customers who require help and get with live chat. The first are the potential buyers andthey are most likely to avail help in the common situations like:

  • Eager to know about product specifications
  • Are having trouble in finding specific item on a given website
  • Simply want to compare products

The other are the current or existing customers. They engage with live chat and the most common reasons are

  • Want to know about the status of the order
  • Interested to know about return policies
  • Want to report bugs or give feedback.

There are many other perks also which you can enjoy by indulging live chat at your website.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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