Every year it is seen that business all over the world lose billion of dollars just because of poor customer service. It has also been revealed by the Right Now Customer Experience Impact Report that more than 89% of the customers have made a switch to the competitors site after having a poor customer experience.

Implement live chat at your site. Live chat helps the business to improve the quality of customer service and support provided online which enhances the customer experience. Here are the benefits of live chat.