You must have witnessed the little chat box at the websites frequently. Live chat has a real lot potential for B2B and B2C companies that are marketing their products and services on the web. In todays competitive scenario being able to answer your customer questions and answers in real time is the best thing a business can offer. It shows that your company not only cares about your customers but also helps to increase sales and profit too.
Live chat is simply a web service that allows your customers to communicate, interact or “chat” in real time with the company’s representatives of whom website they are visiting.
Live chat provides immediate customer support answer customer questions and also guide the customers through the sale process.
Live chat also provides important customer feedback i a very simple and yet very effective way.
And believe me, you don’t have to pay a single penny for it!
So what are you waiting for? Go for live chat !
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