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Posted on January 28, 2025 by lcasite

Customers prefer live chat

According to a Forrester research, the best feature any website can offer is interaction with a real person while making an on line purchase. If there is one rule of thumb in sales than it is about making your customer happy. Just giving them the website functionality they desire and interacting them on the customer service channels where they feel completely comfortable is critical.

Live chat is an intermediate step between the typical call center and the 21st century technologies like social media.

Having live chat on your website is far more convenient than making your customer click to another site before completing a purchase.

Customer service on social channels like Twitter is such that if you need an immediate answer you can’t really do much while you’re waiting.

livechat

But the beauty of live chat is that the chat window follows you as you browse through the site, permitting you to multi task. It gives you the assistance you need and continue shopping while the chat agent wait.

Its a sleek, immediate, non-stop way of helping your customers and helping them spend more.

Not only you can be multitasking but live chat also allows your representative to multi task. He too can give service to multiple customers at a time. There are canned messages for some frequent responses, like greetings and replies to frequently asked questions (FAQ). These messages are canned which save a lot of time of the agent as he now does not has to type long answers.

The immediacy of live chat is something to be admired which also brings a smile on the customers face.

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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