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Posted on January 30, 2025 by lcasite

Differentiate your business with live chat

The key to success for your business lies in differentiating your business and giving your customers an awesome experience. So what is the basic concern of the customers? Of course the superb and uncompromising quality of your product and on-demand support.

This ‘on demand support’ that is whenever the customer wants or needs your help you are there to provide him the best of your guidance is something which can lead you ahead of your competitors.

Live chat also allows the client to multi task. These days people find very frustrating to spend their lunch break on hold with your company. With live chat you can enjoy your hot cappuccino or carry on browsing. There is simply no reason to remain tethered to the chat window. You can carry on with your day to day live cores while waiting for that “ping” sound to assure them the agent has replied.

Live-chat-reasons

Live chat is very smart. It is an easy way to build your customers support and confidence. When you engage with the company’s customer support vis phone, you don’t typically receive a recording of the verbal conversation. But guys with live chat you can have all the minutest details of your chat. You have the option of receiving the chat transcript of the conversation for your records. It shall be beneficial for your records especially if it involves any hidden cost or talks about offers and discounts. It also gives you a point of reference in case of any issue that may arise in future.

Even the chat transcripts are very helpful for the live chat agents too. These transcripts can be used by the agents to help their repeat customers.

The customer has no need to waste time on rehashing their support query, the representative can simply look at the previous chat and continue the conversation.

Live chat is just the best!

For live chat contact us

Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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