Some days back i was shopping for a i Phone camera lenses. I browsed at different sites and found out that Amazon sold it for more than $120 dollars while a smaller store offered it for just $100. I really cherished to go for the cheaper option but was a bit reluctant as I had never heard of the website before. I was eager to now whether there were any hidden charges and when they could deliver it. But unfortunately there was no way to contact anyone on the store and with a big e commerce store I felt secure. So I went with a costly option and bought it on Amazon.
Now what was the need for me to share my experience? It’s simply to make you aware that for your e commerce website you should make all the information that a user may want, easily accessible. You may not be aware of all the questions which may strike the customers mind while shopping on line. But you can make your customer to talk with your sales person directly with the help of ‘ Live Chat‘ feature.
Live chat is something which permits your customers and clients to get connected with your company through chat. User can simply click the option to start an on line chat with the live chat agent.
The live chat agent provides immediate assistance and solution to your questions. It provides valuable information to visitors too. Many interested customers simply leave your website as they do not have answers to the questions that are confusing them. The lack of information simply prevents them to click the ‘Buy’ button.
You just have to provide simple answers and you will augment your list with loyal and satisfied customers.
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