Today the consumer expectation of customer service has reached to heights. The default standard for most of the companies of providing phone support and email support is still prevailing, but if you want to differentiate your business and fascinate your customer by giving them an incredible experience you have to think for something extra. That is give your customer on demand support.
Just have the live chat widget incorporated on your web site.
While with the word “chat” you may be having a thought that it is going to be some arduous job, quite contrary to it implementing live chat software has never been so easy and effective.
The live chat gives you the advantage to multi task. You don’t have to keep on staring the screen, you can enjoy your lunch break or your coffee as the live chat software shall “ping” with a sound to assure that the reply is there at the monitor for which you had been waiting. You can simply carry your day-to-day chores.
The other benefit which you can enjoy is the 24*7 facility of live chat. You want to communicate with the live chat when mugged up with a problem and most probably it happens at odd hours that is not normal work hours. With a live chat agent 24*7 your business has the opportunity to provide support round the clock, reducing the response time and backlogged requests while upgrading customer satisfaction.
Today in the era of big data it is the “data” which matters. Live chat software provides an additional layer of data to your present monitoring and attribution tools. By analyzing the data present at your hand you can also track your business strategies.
So the buzz of today’s quality customer service is indeed “live chat”.
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