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Posted on January 29, 2025 by lcasite

Live chat as a customer service channel

Before going for any customer service channel there are many parameters to be considered before making a choice. Extracting data from a recent survey on customer preferences it has been seen that live chat is the most preferred customer service channel among the users and even the companies love live chat.

The major key findings are

1. More than half of the respondents have used live chat at least once to get their question answered on a company’s website.

2. It is seen that 49 percent of customers prefer live chat while on line shopping while 74 percent opted for telephone support for complex financial questions.

3. Regardless of the mood of question 56 percent of the respondents in the age group 18-34 prefer live chat to phone as compared to 27 percent of users aged 35 and older.

Usage-answer-question

Today’s buzz of the market is great customer service which focuses on reducing effort at all stages of the customer journey not just after a sale or only when problem arises. This requires the company to understand the concerns of the customer and also be present at the site to offer answers.

Usage-age

Now this is what live chat is all about.

Live chat is there very much present at your site. It interacts and communicates with the client in real time providing him with real time answers and assistance. It is indeed the best service channel to meet the customers need through out the journey from the first contact through post sales support.

As an on-line tool it meets the customer at the very place they turn for their answers that is the Internet.

Unlike other channels like email, live chat provides instant support and that also with a minimal customer effort required.

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

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