Selecting a software for customer support and service can be a daunting task at times for many business. Once a system is selected and implemented many businesses are motivated to continue using the same regardless of the challenges they encounter just avoiding the need to transit to a new system.
Live chat is providing as an add service that can be easily integrated with a company’s existing customer relationship management (CRM) platform or web portal. With live chat you will not face any difficulties regarding the implementation. It is a totally painless procedure.
It is often noted that after implementation of a customer service channel, some times work flow process changes, may be necessary. With live chat the adaptation to the change in work flow is quite simple.
With live chat you have the following features
- It respond to new chats as quickly as possible without leaving your customers to wait.
- Live chat is disabled when the business is closed or simply when the agent is not available.
- With canned responses for FAQ live chat becomes efficient.
- Live chat agents, who are the brand ambassador for your company are drowned in knowledge .
- You are also provided with chat transcripts to have a record for any offer or hidden costs.
- Live chat is easy to be found on website.
- Using proactive live chat you can initiate a hat session with your customers.
- Even you have the option to switch to telephone or email realizing the limitation of live chat.
Business are finding a great value in live chat support.
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