A study by Bold Software revealed that people who use live chat at least once in a week (40%) are seen to make more purchases than those who don’t (22%). It was also seen that 38% of the respondents have made purchase due to the interaction with the live chat agents.
An intelligent communication with the visitors can turn them into customers.
The chat agents are all there to answer your chat without letting you wait. It is also seen hat the visitor like quick responses and with live chat it is very much possible. The decision to buy or simply leave the website without making the purchase depend on the time taken to get the response. With quick customer service which is the top priority of live chat it is much easy to satiate the customers and make them happy.
Live chat also offers you a transcript in which you can have a record of the entire conversation. This transcripts comes very handy especially when it comes to mention about the hidden costs or taxes. Even if there is some discount added by the chat representative, with the copy of the chat you can have a proof of it also. The customers can receive the chat transcripts on their email address.
This little effort on your part can go a long way. It builds your customers confidence in you and your company and makes your business look good too.
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