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Posted on February 12, 2025 by lcasite

Features of live chat

A study by Bold Software revealed that people who use live chat at least once in a week (40%) are seen to make more purchases than those who don’t (22%). It was also seen that 38% of the respondents have made purchase due to the interaction with the live chat agents.

An intelligent communication with the visitors can turn them into customers.

The chat agents are all there to answer your chat without letting you wait. It is also seen hat the visitor like quick responses and with live chat it is very much possible. The decision to buy or simply leave the website without making the purchase depend on the time taken to get the response. With quick customer service which is the top priority of live chat it is much easy to satiate the customers and make them happy.

livechat

Live chat also offers you a transcript in which you can have a record of the entire conversation. This transcripts comes very handy especially when it comes to mention about the hidden costs or taxes. Even if there is some discount added by the chat representative, with the copy of the chat you can have a proof of it also. The customers can receive the chat transcripts on their email address.

This little effort on your part can go a long way. It builds your customers confidence in you and your company and makes your business look good too.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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