The awesome benefit of live chat is that it is there when your customers need it the most. As we see that the e commerce is growing at a rapid space and there are many retailers that are seeing a deviation in the majority of sales occurring online rather than offline.
Many a times there are visitors at your site who are in search of a product. They may need the assistance from your support staff as they are not able to locate the particular product on your site.
Similarly it may be they need to know the particular feature of the product or just a comparison between two products and services.
The others set of people who are interested in interacting with live chat agents are your existing customers.
They may want to know the status of their order or the warrant and guarantee for the products.
There can be instances when they simply require to report some bugs or are interested in giving feedbacks about your services and business.
With live chat you do not have the need to hire any dedicated research company to extract the feedback for your business. It is much more simple with live chat. With live chat the customers can not only get the exceptional customer service but they also have the liberty to give their feedbacks about the business.
Live chat saves a lot for your business and at the same time enhances the customers confidence.
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