Live chat, as we all are aware is at websites, as a customers support systems. It provides instant replies to all the concerns and queries of your customers, visitors and potential prospects. Live chat makes the customer service available round the clock, that is 24/7.
The customers are their browsing your website, and may have some problems. This usually happens at odd hours, that is not normal working hours. But with live chat you can encourage the visitor’s confidence as he knows that there is someone at the website who will be more than happy to help them out.
They can approach the chat agents if they are having any issues in finding a particular product on the website. Or they are just interested to compare the prices and the features of any product. The other set of people who would like to interact with the live chat agents are the existing customers.
They might want to know about the status of their order or the return policies or simply the guarantee of the products.
It could be as simple as that, but if the customers are not able to get their answers, it could demotivate them and they may also click away from your website to check out your competitor’s website.
Live chat also helps you to get direct and unbiased feedback of your customers which is of immense importance for the growth of any business.
And the best aspect is – it is absolutely free!
Live chat is indeed a bundle of joy for you and your business.
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