We are all aware that live chat is a platform that enables you to interact, in fact chat with your visitors at your website. What you may not be aware of is, how live chat benefits your business when compared to email, phone support or simply any other instant messenger service and different communication platforms.
Live chat marks reduced expenses. Though phone support has been the most traditional method of providing support for your customers, but it is very costly – both in terms of toll charges and even individual- hour costs.
Live chat is not ought to cost more than a quality email provider and it is a lot cost effective than phone support. A recent surveys shows that it is a common practice for companies to save as much as 50% on support costs with live chat as compared to using traditional phone support.
The main reason which makes live chat alluring is it enables your operators and team members to multitask and at the same time assist several visitors. On an average, a single chat agent can support three or more chats at the same time.
This advantage of live chat is also known as chat concurrency and it saves companies a huge amount on personnel costs just because it is allowing few live chat agents to do the same work that was to be done by many phone support employees.
Basically with live chat, the problems get solved faster, and the visitors, your potential prospects and even customers are able to get instant answers about your products and services. At the same time they are enjoying the assurance from the business that they are really cared for and the support exists when they need it!
What else can you demand from the fabulous widget!
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