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Posted on March 29, 2025 by lcasite

How is live chat cost effective?

We are all aware that live chat is a platform that enables you to interact, in fact chat with your visitors at your website. What you may not be aware of is, how live chat benefits your business when compared to email, phone support or simply any other instant messenger service and different communication platforms.

Live chat marks reduced expenses. Though phone support has been the most traditional method of providing support for your customers, but it is very costly – both in terms of toll charges and even individual- hour costs.

Live chat is not ought to cost more than a quality email provider and it is a lot cost effective than phone support. A recent surveys shows that it is a common practice for companies to save as much as 50% on support costs with live chat as compared to using traditional phone support.

The main reason which makes live chat alluring is it enables your operators and team members to multitask and at the same time assist several visitors. On an average, a single chat agent can support three or more chats at the same time.

 

Young business man pushing Best Practice digital button, focus on finger and button

This advantage of live chat is also known as chat concurrency and it saves companies a huge amount on personnel costs just because it is allowing few live chat agents to do the same work that was to be done by many phone support employees.

Basically with live chat, the problems get solved faster, and the visitors, your potential prospects and even customers are able to get instant answers about your products and services. At the same time they are enjoying the assurance from the business that they are really cared for and the support exists when they need it!

What else can you demand from the fabulous widget!

 

 

For live chat contact us.

Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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