It has been a common site for you to see the chat box on websites. You may even have used the live chat function on a business site to get your question answered about a product before you are to make a purchase. But have you ever given a thought of adding live chat at your own website as a sales and customer service tool?
Live chat has a real lot to offer B2C and B2B companies which are marketing their products and services on the web.
In the present era of instant gratification, being able to answer the concerns and queries of your customers in real time not only sets an impression that your company is concerned about their employees but it also augments your sales and thus profits.
With live chat you are sure to hike your sales and conversions. The customers who are at your website are basically reluctant to make a purchase till they are not assure that they have made the right selection. With the savvy live chat agents, the customers cannot only be assured but they can be also made aware of the ongoing sales or offers that are available on the particular product.
Even while interacting with the live chat agents, the agents also have the opportunity to introduce other products and services which might be matching with the customers interest and needs.
This is an awesome way to increase your sales even go for up-sell and cross-sell.
So guys, get live chat at your website and enjoy the perks!
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