With the entire world turning tech-savvy, websites have become the very first point of contact between the customers and the businesses. As they always say: First impression is the last impression! Hospitality is solely about an exceptional customer service. So, it’s imperative that these websites offer a live chat support. Live chat for hospitality websites is something that’s needed to accomplish the booking targets and boost website conversions. Read on to know the various advantages it provides:
Live chat is cost-efficient. Apart from this, it offers anonymity and an instant query resolution to the website visitors. Live chat offers free communication that too in real time.
Adds a personal touch:
Since a website is the first point of contact between the customers and the company, so, it’s more like a company’s reception. People visiting a website would find it great to find someone welcoming and guiding them when they enter your website. That’s what a live chat service helps with.
Eliminates the chances of site abandonment:
There are instances when visitors are there on a site for quite a considerable amount of time. Maybe they are searching for something or they simply want any of their query resolved. In such cases, proactive chat invitations can enable you to give people a clear and easy way to ask you a question. This further reduces their chances of abandoning the site.
As a matter of fact, people who book tickets or flights online, have already made up their mind, so, it is easy to upsell to them. Hospitality websites can smartly use these opportunities to upsell to potential guest on special breakfast/ dinner deals, recommend nearby attractions and restaurants to visit and so on. This eventually helps boost the website sales insanely.
That’s how a live chat service helps the hospitality websites to stand out of the crowd and make the most out of it!