If you want to increase revenues it is important for your online business to have strategies that will not only encourage abut even compel the clients to purchase heir goods and services. This requires you to understand the needs of your clients and come up with techniques to captivate them.
Live chat is just a simple and great way to engage with your online customers. A study carried by Forrester reveals that live chat is loved by more than 44% of respondents who connect with operators in real time.
Live chat helps your customers to get instant responses to their queries and assistance when they need it. The online customers have several pre and post- purchase queries and concerns. There may be occasions when they want to know some specifications of any particular product like the price or any feature, or simply any customer is finding difficulty in finding a particular product on the website. There are customers also who want to make a comparison between two products.
These were some examples of the pre sales queries. Similarly there are some post sales queries.
These are the people who are already your potential customers. They may want to know the status of their order or return policies. There can be instances when the customer wants to give some feedback about your product or your services.
Live chat is a very effective way of getting feedbacks from your clients.
You can also improve with the feedback and suggestions from your customer and give more incredible services to your customer.