Live chat is the exceptional way to communicate with your online customers. A study made by the Forrester shows that live chat is the most preferred customer support channel and is favored by more than 44% of respondents who connect with the operators in real time.
Live chat provides with instant responses to the customer queries. Online customers have two types of queries, that is pre and post queries and concerns. There may be visitors who before making the purchase are interested to know about the product warranty, return policies, the additional expenses , shipping or if there is any other hidden cost. There may be visitors also which are just having difficulty in finding the products on your website, or they simply want to compare the price of two products.
You can hike your sales, your customers confidence by efficiently addressing these issues. This will also help you to retain more clients.
There are others set of people also who want to interact with the customers and they are your current customers. They may be wanting to know the status of their order, or simply want to give the feedback.
With live chat you just have no need to hire a dedicated feedback research company as these business is also making fat money. But with something as simple as live chat you are sure to get the feedback of your esteemed customers in a very simple manner and yet very effective.
You just do not require to spend a penny for it.
Live chat is indeed the unsung hero for your business.
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